FAQ
1. How do I care for my items?
On our website, each of our products include specific care instructions to help keep them looking their best. If you’re unsure or need a little extra help, feel free to reach out — we’re always happy to assist.
2. Do you offer refunds and exchanges?
Yes, we do. Your satisfaction is incredibly important to us. We want you to feel confident in your purchase and love your items. If something isn’t quite right, please visit our Returns page for full details on how to request a return or exchange.
3. Oops! I entered the wrong address
If you’ve made a mistake with your shipping details, please email us as soon as possible with your full name and order number. We’ll do our best to update it before your order is processed. If the parcel has already been shipped, you’ll need to organise a redirection through Australia Post. Unfortunately, we can’t take responsibility for incorrectly entered addresses, so please double-check your details before placing an order.
4. Do you ship internationally?
Yes, we do! We’re proud to ship our products worldwide.
5. Can I change or add to my order?
If your order hasn’t been processed or shipped yet, we’re more than happy to help with changes. Just send us an email straight away. If your order has already been dispatched, we’re unable to make any changes — but you’re always welcome to place a new order.
6. Do your headbands come tied?
Yes, all of our headbands arrive pre-tied and ready to wear.
7. Do you offer wholesale?
We do! If you're interested in becoming a stockist, simply head to the Wholesale tab under Info to apply.
Please note:
We do our best to represent our products accurately, but colours and patterns may appear slightly different depending on your screen. If you’d like clarification on an item — whether it’s sizing, colour, or anything else — don’t hesitate to get in touch. We’re always happy to help.